Terms of Service

Last updated: 8 October 2026

Welcome to ClimbCare. These Terms of Service explain the conditions under which you may use our website and purchase our products.

By accessing our website or placing an order, you agree to these terms, subject to your statutory consumer rights.

1. About Us

This website is operated by ClimbCare Ltd, a company based in the United Kingdom.

Throughout these terms, "we", "us" and "our" refer to ClimbCare Ltd.

Website: www.climbcare.co.uk

2. Our Products

ClimbCare specialises in skincare products designed for climbers and active individuals.

We make every effort to ensure that product descriptions, ingredients, images and prices are accurate.

As many of our products contain natural ingredients, slight variations in colour, texture and appearance may occur between batches.

All skincare products should be used in accordance with the instructions provided.

Our cosmetic products are intended for external use and are not intended to diagnose, treat, cure or prevent medical conditions.

Please check ingredient information before use, particularly if you have known allergies or sensitivities. Discontinue use if irritation occurs.

3. Orders and Payments

By placing an order through our website, you confirm that the information you provide is accurate.

All prices are displayed in the currency shown at checkout.

Payment must be completed using one of our accepted payment methods.

We reserve the right to cancel or refuse orders for legitimate reasons, including suspected fraud, unavailable stock or obvious pricing errors.

If payment has already been taken for an order that we cancel, we will issue a refund.

4. Shipping and Delivery

We usually process orders within 48 hours.

Shipping costs and estimated delivery times are detailed in our Shipping Policy, available on our website.

Delivery estimates are not guaranteed, and occasional delays may occur.

Nothing in these terms affects your statutory consumer rights concerning delivery.

5. Returns, Refunds and Cancellations

Returns and refunds are handled in accordance with our published Refund Policy and applicable consumer protection legislation.

Under UK consumer law, customers generally have the right to cancel most online purchases within 14 days of receiving their goods, subject to statutory exceptions.

For health and hygiene reasons, certain sealed products may be exempt from the right to cancel if the seal has been broken after delivery and the legal conditions for that exemption apply.

These exceptions do not affect your statutory rights if a product is faulty, damaged or not as described.

Please refer to our Refund Policy for further information.

6. Product Use and Safety

Customers should always follow the instructions and precautions supplied with our products.

Individual skin sensitivities vary, and we recommend reviewing ingredient lists before use.

Nothing in these terms removes or restricts your statutory rights relating to product safety, quality or fitness for purpose.

7. Intellectual Property

All original website content, including product descriptions, images, graphics, logos and branding, belongs to ClimbCare Ltd or its respective rights holders.

This content may not be reproduced or used commercially without permission, except where permitted by law.

8. Website Availability

We aim to ensure our website remains accessible and up to date.

However, we cannot guarantee uninterrupted access and may occasionally carry out maintenance, updates or improvements.

We reserve the right to update product information, prices and website content.

9. Limitation of Liability

Nothing in these Terms of Service excludes or limits liability where doing so would be unlawful.

This includes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, and liabilities that cannot be excluded under applicable consumer protection legislation.

10. Privacy and Personal Information

We respect your privacy and handle personal information in accordance with our published Privacy Policy.

Please refer to our Privacy Policy for details about how we collect, use and protect your information.

11. Changes to These Terms

We may update these Terms of Service periodically to reflect changes in our business, services or legal requirements.

The version applicable to your purchase will normally be the version in effect when your order was placed.

12. Governing Law

These Terms of Service are governed by the laws of England and Wales.

This does not affect any mandatory consumer protections or rights to bring legal proceedings that apply in your country of residence.

13. Contact Information

For questions about these terms, our products or your order, please contact ClimbCare using the contact information available on our website.

Website: www.climbcare.co.uk