Frequently Asked Questions

Yes! Our balms contains only natural ingredients with no artificial preservatives, fragrances, or synthetic chemicals.

The white marks you might sometime see are known as fat bloom — natural fat crystals that sometimes rise to the surface as the balm cools. This can happen with ingredients like tallow and shea butter. It’s purely cosmetic and doesn’t affect the texture, performance, or shelf life of the balm.

No, we’ve included arrowroot powder in the formulation to ensure a smooth, non-greasy finish that absorbs quickly.

Yes, all our balms are formulated with gentle, nourishing ingredients that are safe for most skin types. If you have sensitive skin, we recommend a patch test before full use.

Yes, since our balm is made with all-natural ingredients and no synthetic stabilizers, it may slightly change consistency with temperature. In warm weather, the balm can soften or become more pliable, while in colder temperatures, it may firm up. This is perfectly normal and doesn’t affect the quality or effectiveness of the product. If it softens, simply let it cool, and it will return to its original texture. If it’s too firm, warm it slightly in your hands before applying.

While not a medical product, many customers with psoriasis & eczema have found relief using our balms.

The balms have a shelf life of between 18-24 months depending on the condition you keep them. A little goes a long way, so one tin will last a while!

Store in a cool, dry place away from direct sunlight. If it softens in warm temperatures, simply allow it to cool and firm up again.

Yes, we use recyclable materials for our packaging to minimize environmental impact.

Orders are typically processed within 1-2 business days and should arrive within 2-4 working days for UK customers depending on the method you choose at checkout.