Frequently Asked Questions

ClimbCare is a UK-based climbing skin care brand creating cosmetic products designed to support skin exposed to regular climbing and outdoor activity.

ClimbCare was founded by Steve Harper, a GB paraclimber, to create practical skin care products based on real-world climbing use. Learn more about Steve.

All ClimbCare products are made using 100% natural ingredients. Full ingredient lists are provided on each individual product page. More information can also be found here

Yes, all our balms are formulated with gentle, nourishing ingredients that are safe for most skin types. If you have sensitive skin, we recommend a patch test before full use.

We currently ship within the UK. Orders are usually dispatched within 1–2 working days, with delivery times depending on the shipping option selected at checkout.

If there is an issue with your order, please contact us as soon as possible. Due to hygiene considerations, opened cosmetic products may not be eligible for return unless faulty.

Yes. Some natural ingredients, such as shea butter, can form small crystals when they cool and reheat. This is completely normal, does not affect performance, and will melt quickly when rubbed into the skin.

Store in a cool, dry place away from direct sunlight. If it softens in warm temperatures, simply allow it to cool and firm up again.

Yes, we use recyclable materials for our packaging to minimize environmental impact.

No. ClimbCare products are cosmetic skin care products and are not intended to diagnose, treat, cure, or prevent any medical condition. Products are for external use only. Patch testing is recommended, and use should be discontinued if irritation occurs.