Returns & Refunds
RETURN POLICY:
At ClimbCare, we are dedicated to ensuring that every purchase not only meets but exceeds your expectations. However, we understand that there may be times when you need to return a product. Please review our Return and Refund Policy below to learn how we can best assist you
If your item is not damaged and you want to return it, you can do so within 30 days of the date you received it. Returned products have to remain unused, in the condition they were received, and in their original box and/or packaging. It is not possible to return the items that have been opened, tested swatched or used. Upon reciept, we will examine the returned items and organise your refund. We will notify you by email about the return status. Shipping fees and product are non-refundable.
Broken/Damaged Items - Please send us a picture of the box upon receipt from the courier so we can further investigate, and resolve the issue. Without any picture provided - we wont be able to issue a refund or replacement.
Missing items - please send us a picture of the item on the box upon receipt from the courier so we could investigate further and resolve the issue. Without any picture provided - we wont be able to issue a refund or replacement.
If you have any questions about this policy or need further assistance, please feel free to contact us at hello@climbcare.co.uk
Thank you for your understanding and cooperation.
CUSTOMER RESPONSIBILITY:
Return products are your responsibility until they arrive back with us. Though it’s not required. We do recommend purchasing tracking services for your protection and to also hold on to the proof of postage in case you need to contact us about your return. Only products received by our warehouse can be credited.
If we cannot locate your order number, we are unable to process the refund. We encourage you to be mindful of what is being sent to us as any products incorrectly sent back cannot be credited and will not be sent back to you.
REFUNDS
We aim to refund you within 14 business days of the product being returned to us.
All returns will be credited to the original method of payment. We cannot process your refund to an alternative card. The refund will be issued upon processing of the retuned product(s). You will receive an email notification upon completion of return processing.
Let customers speak for us
from 19 reviewsI’ve tried so many different hand balms, creams & moisturisers. CLIMB CARE is the best! My skin has never been so good. Struggling with my climber is no longer because of my skin being sore, dry, cracked or ripped, just my lack of strength & technique letting me down now. I cannot recommend this product enough if you climb regularly, it’ll keep you going through every session.
This balm has sorted out athletes foot, calmed hard working climbers feet and soothed the skin!
I’ve used this balm on dry skin as well as huge flappers from climbing, and it’s always made a huge improvement just overnight! It smells so good that I want to eat it (I haven’t… yet) and I always notice a drastic difference in my skin when I stop using it. If you’re a climber with soft, easily damaged skin- this is the stuff for you!
This balm did absolute magic for my flapper and was fully healed, climbing without tape in a week! Now, I use it regularly after climbing, keeping my skin in great condition.
Used the Lavender Balm Vegan Edition from ClimbCare—solid for climbers’ hands. Absorbs quick, no residue, soothes splits well. Lavender scent’s subtle, not overpowering. Works, does what it says.
We absolutely love using climb care. It's always hard to find vegan options that truly work, and climb care has been so beneficial to our training. As climbers with skin that breaks easily and struggles to heal, it's massively sped up the process!
It's super easy to apply and rub in over your hands each morning and before going to bed. Feels like it heals my skin like magic 😂! Would definitely recommend 🔥.
Climb care always lasts for ages so kit is really good value for money. Is really nice on the feet too. Bag is sweet too and durable, take it with me for every climbing session
As a setter I really value being able to recover quickly for my next set, and climb care is my go to for getting my skin ready to try hard!
Fantastic hand balm! Absorbs really well and perfect for every day use. Has been a great help to heal a stubborn finger scar :)
Really helped my hands recover from weight training and using the pull up bar
I love this little product. It lives in my climbing bag now. I always had dry and bloody cuticles and it was hard to find creams that helped. ClimbCare has done it marvelously, absorbing quickly and smelling amazing!
My review is already in your marketing materials! I’m the one who said it smells divine and I’m not lying, but I do love lavender. The best hand moisturiser I have had in yonks. I love Climb Care!
Best hand balm on the market in my opinion. Having tried multiple brands I can honestly say this is the best. I use it for my hands but also on my kid’s too when they get dry or irritated skin. Absolutely chuffed with the product and the after sales care and support from the climb care team is second to none. ⭐️⭐️⭐️⭐️⭐️