Returns & Refunds

RETURN POLICY:

At ClimbCare, we are dedicated to ensuring that every purchase not only meets but exceeds your expectations. However, we understand that there may be times when you need to return a product. Please review our Return and Refund Policy below to learn how we can best assist you

If your item is not damaged and you want to return it, you can do so within 30 days of the date you received it. Returned products have to remain unused, in the condition they were received, and in their original box and/or packaging. It is not possible to return the items that have been opened, tested swatched or used. Upon reciept, we will examine the returned items and organise your refund. We will notify you by email about the return status. Shipping fees and product are non-refundable.

Broken/Damaged Items - Please send us a picture of the box upon receipt from the courier so we can further investigate, and resolve the issue. Without any picture provided - we wont be able to issue a refund or replacement.

Missing items - please send us a picture of the item on the box upon receipt from the courier so we could investigate further and resolve the issue. Without any picture provided - we wont be able to issue a refund or replacement.

If you have any questions about this policy or need further assistance, please feel free to contact us at hello@climbcare.co.uk

Thank you for your understanding and cooperation.

CUSTOMER RESPONSIBILITY:

Return products are your responsibility until they arrive back with us. Though it’s not required. We do recommend purchasing tracking services for your protection and to also hold on to the proof of postage in case you need to contact us about your return. Only products received by our warehouse can be credited.

If we cannot locate your order number, we are unable to process the refund. We encourage you to be mindful of what is being sent to us as any products incorrectly sent back cannot be credited and will not be sent back to you.

REFUNDS

We aim to refund you within 14 business days of the product being returned to Fierce Nature warehouse. However, these times may be impacted during high volume periods.

All returns will be credited to the original method of payment. We cannot process your refund to an alternative card. The refund will be issued upon processing of the retuned product(s). You will receive an email notification upon completion of return processing.